NASA Shared Services Center

Overview
The NASA Shared Services Center (NSSC) provides financial management, human resources, IT, and procurement services to NASA employees. NSSC has contracted with a cloud service provider to provide a suite of applications for employees to find information on a website rather than contacting NSSC's call center. By using the cloud service provider, NSSC is able to reduce call center costs by increasing customer's use of its websites.

Source

 * NASA's Progress in Adopting Cloud-Computing Technologies, at 7.