Internet Complaint Search and Investigation System

The Internet Complaint Search and Investigation System (ICSIS) is a Web-accessible software solution from the Internet Crime Complaint Center accessed via a secure, password-controlled website. ICSIS includes a search feature that can explore multiple data streams simultaneously and utilizes “fuzzy logic” to improve compilation analysis. Third party analytical tools along with import/export features, (i.e., i2 Analyst Notebook® link charts) are integrated into the application to supply visual trends and crime patterns within cases including mapping, statistical, and timeline functions.

Searches and case folders can be seamlessly shared among multiple investigators, a user-defined individual or group such as an investigative task force. Users can include comments or assign attributes and categories. Other features include receiving notification when new complaints are added that match their criteria, a discussion forum, and user-driven support help and feedback.

Working in concert with the ICSIS system is the Complaint Management System (CMS).