Identity Theft and Pretext Calling

Citation
Identity Theft and Pretext Calling (SR Letter 01-11) (Aug. 26, 2001) (full-text).

Overview
The Gramm-Leach-Bliley Act directs the Federal Reserve Board and other federal agencies to ensure that financial institutions have policies, procedures and controls in place to prevent the unauthorized disclosure of customer financial information and to deter and detect fraudulent access to such information. Consistent with section 525 of the Gramm-Leach-Bliley Act, this SR letter addresses how state member banks and other banking organizations supervised by the Federal Reserve that provide products or services to the public or that maintain customer account information should protect customer information against identity theft. Guidance is also provided on completing Suspicious Activity Reports ("SARs") that report offenses associated with identity theft and pretext calling.