Federal Telework: Program Measurement Continues to Confront Data Reliability Issues

Citation
Government Accountability Office, Program Measurement Continues to Confront Data Reliability Issues (GAO-12-519) (Apr. 19, 2012) (full-text).

Overview
The Telework Enhancement Act of 2010 requires the Office of Personnel Management (OPM) to report to Congress on the degree of telework participation at executive agencies. To meet this requirement, OPM collects information on agency telework programs through an annual survey, which it refers to as the data call. However, concerns exist about the reliability of these data.

GAO was asked to assess OPM's: (1) actions in response to the requirements of the Act and (2) handling of identified data reliability issues in the 2011 telework data call.