Groupware

Groupware is a general term for software (and sometimes hardware) applications that are designed for the use of collaborate work groups. For example, basic groupware combines simple messaging software such as electronic mail with common databases of work records and memos. Workflow software allows processes to be redesigned and streamlined, and automatically routes work from employee to employee. Meeting and conferencing software and hardware facilitates conferencing with audio, video, or just simultaneous text entry. Finally, scheduling software coordinates meetings using each colleague’s electronic appointment book.