Information Technology: Leading Commercial Practices for Outsourcing of Services

Citation
Government Accountability Office, Information Technology: Leading Commercial Practices for Outsourcing of Services (GAO-02-214) (Nov. 30, 2001) (full-text).

Overview
This report presents a generic framework of practices from leading commercial organizations, which use the term outsourcing to describe activities associated with acquiring IT services. The framework is composed of a set of leading practices that represent those most critical to successful outsourcing. Grouped into seven common phases, the practices and underlying critical success factors define an IT outsourcing process.