Complaint Management System

The Internet Crime Complaint Center's Complaint Management System is a software development project that sets agency threshold preferences among any collected data set or combination thereof and then refers the received complaint to the responsible federal agency. In addition to quickly referring cases according to each agency’s priorities, CMS allows reallocation of human capital for the purpose of improving IC3 services to recipient agencies.

CMS working in concert with the Internet Crime Complaint Center's Internet Complaint Search and Investigation System (ICSIS).