IT Infrastructure Library

Definition
The IT Infrastructure Library (ITIL) is the major supporting framework aligned to standards. It consists of a number of volumes. Originally process driven, the ITIL approach was refocused in 2007 to adopt a lifecycle approach.

Although the UK Government originally created the ITIL, it was rapidly adopted across Europe as the standard for best practices in the provision of IT Service. Although the ITIL covers a number of areas, its main focus is on IT Service Management (ITSM).

Source

 * The ISO 20000 ( BS15000 / BS 15000 ) ITSM Standard (full-text).