Federal Information Technology Shared Services Strategy

Citation
Office of Management and Budget, Federal Information Technology Shared Services Strategy (May 2, 2012) (full-text).

Overview
This document sets forth a strategy to help federal agencies (1) improve return on investment across the agency's IT portfolio, (2) close productivity gaps by implementing integrated governance processes and innovative IT service solutions, and (3) increase communications with stakeholders to ensure transparency, accountability, and collaboration in the full life cycle of IT shared services. To facilitate these improvements, the strategy provides definitions, concepts, and critical success factors to be considered when implementing IT shared services; an implementation strategy; and a federal governance structure to support federal agencies' shared services development and implementation efforts.