Social Security Administration: Technology Modernization Needs Improved Planning and Performance Measures

Citation
Government Accountability Office, Social Security Administration: Technology Modernization Needs Improved Planning and Performance Measures (GAO-12-723T) (May 9, 2012) (full-text).

Overview
This Report reflects the GAO's study of the Social Security Administration's SSA's modernization efforts. The specific objectives of the study were to (1) determine SSA's progress in modernizing its IT systems and capabilities; (2) evaluate the effectiveness of SSA's plans and strategy for modernizing its systems and capabilities; and (3) assess whether the realignment of the agency's CIO responsibilities allows for effective oversight and management of the systems modernization efforts.