Information Management: Challenges in Federal Agencies' Use of Web 2.0 Technologies

Citation
[[GAO, Information Management: Challenges in Federal Agencies’ Use of Web 2.0 Technologies (GAO-10-872T) (July 22, 2010) (full-text).

Overview
This report indicated that while the use of Web 2.0 technologies, including social media technologies, can transform how federal agencies engage the public by allowing citizens to be more involved in the governing process, agency use of such technologies can also present challenges related to records management, privacy, and security.