Truth-in-billing rules

Under the Federal Communications Commission Truth-in-Billing rules, the following criteria apply to all telephone bills, including wireless bills:

A telephone billmust:

* clearly and conspicuously identify the service provider associated with each charge; and * provide a toll-free telephone number customers may use to inquire about or contest charges.

Under FCC Truth-in-Billing rules, the following criteria that apply to bills of other telephone service providers do not apply to wireless bills:

A telephone bill must:

* be clearly organized; * clearly and conspicuously identify any change in service provider, including identifying charges by a new service provider; * provide a brief, non-misleading, plain language description of services; and * identify the charges for which non-payment will result in disconnection of service.

States may adopt and enforce any truth-in-billing requirement that is consistent with federal requirements.