Consumer Protection and Electronic Commerce

Citation
Margaret Smith, Consumer Protection and Electronic Commerce (PRB 00-18E) (Oct. 10, 2000) (full-text).

Overview
This paper outlines efforts by the Organization for Economic Co-Operation and Development (OECD), and in Australia and Canada, to develop frameworks for consumer protection in electronic commerce. In addition, the paper will deal with one specific measure &mdash; the "credit card chargeback" &mdash; that appears to be gaining acceptance as a viable consumer protection measure in an electronic commerce environment.