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Definition[]

A computer-mediated network is

electronically linked devices that communicate interactively over network channels. Generally, both electronic devices will be computer-enabled, but at a minimum at least one device must be computer-enabled as in the case of a typical telephone linking with an computer-enabled interactive telephone system.[1]

Overview[]

"Typically, the interactive link involves minimal human intervention though someone activates the electronic devices, accesses the network, and may even assist with the process or transaction. For example, many e-commerce businesses are providing shoppers with the on-line capability of "chatting" with customer support representatives or even speaking with them through the use of internet telephony software. Examples of devices and networks are:

References[]

  1. Thomas L. Mesenbourg, "Measuring Electronic Business: Definitions, Underlying Concepts, and Measurement Plans" (full-text).
  2. Id.
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