Citation Edit

Truth-in-Billing, 47 C.F.R. 64.2401.

Overview Edit

The Federal Communications Commission has adopted "Truth-in-Billing rules" to improve consumers' understanding of their telephone bills. Among other things, section 64.2401 of the rules require that a telephone company's bill must: (1) be accompanied by a brief, clear, non-misleading, plain language description of the service or services rendered; (2) identify the service provider associated with each charge; (3) clearly and conspicuously identify any change in service provider; (4) contain full and non-misleading descriptions of charges; (5) identify those charges for which failure to pay will not result in disconnection of the customer's basic local service; and (6) provide a toll-free number for customers to call in order to lodge a complaint or obtain information.

The Commission has also determined that all telecommunications providers should use standard labels on bills when referring to line item charges relating to federal regulatory action, such as universal service fees, subscriber line charges, and local number portability charges.